Terms and conditions

These terms apply when you use sanosfit.com or order a meal plan from Sanos Eat Fit ("Sanos", "we"), 228 Jumeirah Street, Jumeirah 1, Dubai, United Arab Emirates. By ordering, you agree to them.

How ordering works

1. You choose a plan, your meals, your days and the length on our site, or tell us on WhatsApp or by phone.
2. We confirm in writing on WhatsApp: your plan, your start date, your delivery address and time, and your price.
3. Your order is confirmed once you have our written confirmation and your payment has been received.

Building a plan on the website or sending us a message does not create an order or any obligation to buy.

Prices and payment

Prices are in UAE dirhams (AED) and include VAT where it applies. The price we confirm to you in writing is the price you pay for that order. We tell you how to pay when we confirm your order.

Changes, pauses, cancellations and refunds

How and when you can change, pause or cancel your plan, and whether any refund applies, depends on your plan and is confirmed to you in writing on WhatsApp before you pay. If something is not clear, ask us before you pay and we will explain it.

Delivery

We deliver in Dubai to the address you give us. Please make sure the address and phone number are correct and that someone can receive the meals at the agreed time. Tell us about changes to your address as early as possible. Keep meals in the fridge when they arrive and eat them by the date we tell you.

Allergies and health

Our kitchen prepares food that contains gluten, dairy, nuts, eggs, fish and other allergens. Tell us about any allergy or food you avoid before you start, and we check your dishes with you. Because all our meals are prepared in the same kitchen, we cannot guarantee that any dish is completely free of an allergen.

Our plans and guides give general information about healthy eating and are not medical advice. If you are pregnant, have a medical condition or take medication, talk to your doctor before you change your diet.

Website content

Dish photos show how our meals are served; the look of each meal can vary a little from day to day. We work to keep the menu, ingredients and plan information on this site accurate, and we may update them at any time.

Our responsibility

We are responsible for preparing and delivering your meals with reasonable care and skill. We are not responsible for delays or problems caused by events outside our control. Nothing in these terms limits your rights under UAE consumer protection law.

Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute.

Contact

WhatsApp or phone: +971 58 873 4676. Kitchen: 228 Jumeirah Street, Jumeirah 1, Dubai.