Effective Date: 20th May, 2025
Last Updated: 20th May, 2025
Sanosfit ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.sanosfit.com], or use our mobile applications on Android and iOS, including our apps for ordering and delivery operations.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information from users including:
a. Customer App / Website
Personal Information: Name, phone number, email address, delivery address, payment information, dietary preferences, and order history.
Device Information: IP address, browser type, device identifiers, operating system.
Location Data: Real-time location (if you enable location services).
Usage Data: App activity, clicks, and navigation patterns.
b. Delivery Partner App
Personal Information: Name, contact number, photo, ID proof, driving license, vehicle details, bank account for payouts.
Location Data: Continuous GPS location tracking for delivery tracking.
Device Information: Device ID, OS, IP address.
2. How We Use Your Information
We use the collected information to:
Process and deliver your orders.
Provide customer support and respond to inquiries.
Track deliveries in real-time and assign orders to delivery partners.
Improve our website, mobile apps, and services.
Communicate important updates and promotional offers.
Comply with legal obligations and resolve disputes.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
Delivery Partners: To fulfill and deliver your order.
Service Providers: Payment gateways, SMS/email services, hosting providers.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In case of merger, sale, or acquisition.
4. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, understand user behavior, and personalize content. You can manage cookies through your browser settings.
6. User Rights
You may:
Access and update your personal data through your account settings.
Request deletion of your account and data.
Withdraw consent where processing is based on consent.
Object to certain data uses under applicable laws.
To exercise these rights, email us at [info@sanosfit.com].
7. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.
8. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law.
9. International Data Transfers
Your data may be processed outside your jurisdiction. By using our services, you consent to the transfer of data to countries with different data protection laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website and apps with a revised effective date.
11. Contact Us
For questions, concerns, or complaints regarding this Privacy Policy or data handling practices, contact:
Sanosfit
Email: [info@sanosfit.com]
Website: [www.sanosfit.com]
Would you like a Terms of Service document to accompany this as well, or a version customized for GDPR/India-specific regulations?